Shipping policy

Order processing

Orders are picked, packed and dispatched within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Delivery time depends on your location and the shipping method you select at checkout. The estimated transit time for your chosen method is shown before you pay. Please treat all delivery estimates as estimates rather than guarantees, as carriers can be delayed by weather, customs and peak periods.

Shipping rates

Shipping is calculated at checkout based on your delivery address and the weight of your order. The exact cost is always shown before you confirm payment, so there are no surprise charges.

Tracking your order

As soon as your parcel leaves us we email you a tracking number. If you have not received tracking within 3 business days of ordering, please check your spam folder and then contact us.

Incorrect addresses

Please double check your delivery address at checkout. If you notice a mistake, contact us immediately. Once an order has been dispatched we cannot redirect it, and parcels returned to us because of an incorrect address may incur a new shipping charge.

Lost or damaged parcels

If your tracking has not updated for 10 business days, or your parcel arrives damaged, contact us with your order number and we will open a claim with the carrier and sort out a replacement or refund.

International orders, duties and taxes

International customers may be charged import duties, taxes or customs fees by their local authority. These charges are set by your country and are not included in the price you pay us. They are the responsibility of the customer.

Questions

If you need help with a delivery, reach out through our contact page with your order number and we will get back to you.