Refund policy

We want you to be confident in what you buy. If something is not right, we will make it right.

Return window

You have 30 days from the day your order is delivered to request a return.

What we can accept

Items must be unused and in their original packaging. For health and safety reasons, supplements must still have the manufacturer safety seal intact. We cannot accept opened or unsealed supplement products.

How to start a return

Contact us through the contact page on our store with your order number and the item you would like to return. We will reply with return instructions and the return address. Please do not send items back before requesting a return, as we cannot process unannounced parcels.

Damaged, defective or incorrect orders

Please check your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo of the product and the packaging. We will send a replacement or issue a full refund including shipping, at no cost to you.

Items we cannot return

Opened or unsealed supplements, gift cards, and anything sold as a final sale item.

Exchanges

The quickest way to exchange an item is to return the original item and place a new order once your return has been approved.

Refunds

Once your return arrives and has been inspected, we will let you know whether it has been approved. Approved refunds are sent back to your original payment method within 10 business days. Your bank or card provider may take a few additional days to display the funds.

Return shipping

Original shipping charges are not refundable and return postage is the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

Questions

If anything is unclear, reach out through our contact page and we will help.