Returns
You may return unopened products in their original condition within 30 days of delivery for a refund.
Because dietary supplements are consumable goods that cannot be resold once opened, opened products are not eligible for return unless they arrived damaged, defective, or incorrect.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with a photograph of the item and its packaging. We will replace it or issue a full refund including shipping, and you will not be asked to pay return postage.
How to start a return
Contact us through our contact page with your order number and the reason for the return. We will confirm eligibility and send return instructions. Please do not ship items back before contacting us — unauthorised returns may not be refunded.
Return shipping costs
Where the return is not the result of our error, the customer is responsible for return shipping. Original shipping charges are non-refundable.
Refund processing
Once your return arrives and is inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take an additional billing cycle to post the credit.
Items that cannot be returned
Opened or used supplements; products returned more than 30 days after delivery; gift cards; and items marked final sale.
Orders refused at customs
Canadian orders ship Delivery Duties Unpaid. If an order is refused at delivery because the customer declines to pay customs duties or import fees, shipping costs are not refundable.
Cancellations
Contact us as quickly as possible. Orders that have already entered fulfilment usually cannot be stopped, but we will do what we can.
Contact
All return and refund enquiries go through our contact page. We respond within one business day.